Refund policy

Last updated: [06/09/2025]

At Hemptations, we believe self-care should be simple, natural, and stress-free—from your order to your soak. Below is everything you need to know about how we handle returns, and stand behind our products.

Our Happiness Guarantee

We want you to love your Hemptations experience from start to finish. If something isn’t right—whether your order arrives damaged, incorrect, or not what you expected—contact us within 7 days of delivery, and we’ll do our best to make it right. This may include a replacement, store credit, or refund, depending on the situation.

Our goal is your satisfaction—but we’re also a small business making small-batch products, so we appreciate your understanding and fairness.

Returns & Exchanges

We accept returns on most unopened, unused items within 14 days of delivery.

To Request a Return:

  1. Email us at [your email] with your order number and reason for return.

  2. If approved, we’ll email you a prepaid Sendle return label.

  3. Print the label, affix it to the parcel, and drop it off or arrange a pickup via Sendle.

  4. Once your return is received and inspected, we’ll issue a refund to your original payment method, minus shipping costs (if applicable).

Non-Returnable Items

  • Used/opened personal care products (soaps, balms, bath bombs, etc.)

  • Gift cards

  • Sale items (final sale)

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 5 days of delivery at hemptations.au@gmail.com with your order number and photos of the issue. We’ll make it right as quickly as possible.